1. Account-related questions

1.1 I forgot my password. How do I reset it?

On the login page, click the "Forgot your password?" link. Enter the email address associated with your account. We will send you an email with a password reset link. Click the link in the email and follow the instructions to create a new password. Please make sure to create a strong password that contains a combination of letters, numbers, and special characters for increased security.

 

1.2 Can I change my registered email address?

Yes, you can change your registered email address. Log in to your account and go to the Account Settings or Profile section. Look for the option to edit your email address. Enter your new email address and save your changes. You may need to verify it by clicking on the verification link sent to your new email address, just like when you first registered.

 

2. Theme template purchase questions

2.1 How do I purchase a theme template from the store?

Once you have found a theme template you would like to purchase, click the "Buy Now" or "Add to Cart" button. If you select "Add to Cart", you can continue shopping and add multiple items. When you are ready to check out, go to the shopping cart and click "Checkout". Enter your payment information, delivery address and review the order details. After confirming that all information is correct, click "Place Order" to complete the purchase. You will receive an order email shortly.

 

2.2 What payment methods do you accept?

We accept a variety of payment methods to ensure your convenience. Currently, we support major credit cards (Visa, MasterCard, American Express), debit cards, and popular online payment platforms such as PayPal. All payment transactions are encrypted and securely processed to protect your financial information.

 

2.3 Is there any additional fee for purchasing theme templates?

The price shown on the product page is the total amount you need to pay, excluding any applicable taxes. Taxes may be charged based on your billing address and local tax laws. There are no hidden fees for standard theme template purchases. However, some special theme templates or services may clearly indicate additional fees on their respective product pages.

 

3. Theme template delivery and access issues

3.1 How long does it take to receive the theme template after purchase?

For theme template products, you will receive instructions for using the theme template after successful payment. This typically includes a download link, activation code, or other relevant information, sent to your registered email address. In rare cases, it may take up to [3] business hours to receive your theme template due to system delays or payment verification processes. If you do not receive your theme template within this time, please contact us at system@systemcjcs.com for assistance.

 

3.2 I did not receive the theme template email. What should I do?

First, please check your spam folder as these emails may be filtered incorrectly. If you still cannot find the email, please contact our customer service at system@systemcjcs.com. Please include your order number, payment details, and a description of the problem. Our team will verify your purchase and resend the necessary information as soon as possible.

 

4. Refund and Cancellation Issues

4.1 Under what circumstances can I apply for a refund?

You may be eligible for a refund if the following situations occur:

· The theme template has a serious malfunction that does not work properly and cannot be resolved.

· You accidentally purchased the wrong theme template due to a labeling error on our platform.

· You purchased the same theme template twice.

For more details, please refer to the Refund Policy on our website.

 

4.2 How do I request a refund?

To request a refund, please send an email to system@systemcjcs.com. In your email, please clearly state the reason for the refund and attach relevant evidence (such as error screenshots, payment receipts) as well as your order number. Our customer service team will review your request and follow up with you on the refund status.

 

4.3 How long does it take for a refund to take?

Once your refund request is approved, the processing time depends on the payment method. For credit/debit card payments, it usually takes [5] - [7] business days for the refund to be credited to your account. For online payment platforms, this process may be completed within [3] to [5] business days.