1. Introduction

PERFETTO WEAVING PTE LTD, located at 32 BENDEMEER ROAD, #11 - 811, SINGAPORE(330032), operates a software - selling mall. This Refund Policy ("Policy") clarifies the conditions, procedures, and timelines for customers seeking refunds for software purchases made on our platform. By using our services and making purchases, you acknowledge and agree to abide by this Policy.

2. Eligibility for Refunds

2.1 Software Non - Delivery

If you have completed the payment for a software product but have not received access to it (such as download links, activation keys) within [7] business hours from the time of payment, you are eligible for a refund. Please contact us at system@systemcjcs.com immediately, providing your order number, payment details, and any relevant communication records related to the purchase. We will initiate a full refund process within [7] business days upon verifying the situation.

2.2 Software Malfunction

When the purchased software fails to function as described in the product description, including but not limited to crashing repeatedly, failing to start, or having critical bugs that prevent normal use, you can apply for a refund. The application must be submitted within [7] days from the date of purchase. Include detailed descriptions of the issues, error logs, and screenshots when reaching out to system@systemcjcs.com. Our technical team will assess the problem. If the malfunction is confirmed to be due to our software quality issues, we will process a full refund.

2.3 Incorrect Software Purchase

In case you accidentally purchase the wrong software (due to mislabeling on our platform), and can prove that it was an unintentional error, you may request a refund within [7] days of purchase. Contact our customer service at system@systemcjcs.com with evidence such as the intended software product details and the mistakenly purchased one. We will review and process the refund as soon as possible.

2.4 Duplicate Purchase

If you make a duplicate payment for the same software product, we will refund the extra payment. Please inform us at system@systemcjcs.com within [7] days of the duplicate transaction, providing both payment transaction IDs. We will verify and issue the refund within [7] business days.

3. Non - Eligibility for Refunds

3.1 Normal Functioning Software

If the software operates in line with the provided description and meets the minimum system requirements, and your request for a refund is due to personal preference changes, dissatisfaction with features not promised in the description, or similar reasons, we will not issue a refund.

3.2 Unauthorized Modifications

Once you have made unauthorized modifications to the software, such as installing uncertified plugins, altering the code, or using the software in a way that violates the end - user license agreement, any resulting malfunctions or issues will not qualify for a refund.

3.3 Expired Refund Period

Refund requests submitted after the specified time limits for each eligible situation will not be accepted, except in exceptional circumstances approved by PERFETTO WEAVING PTE LTD.

4. Refund Process

4.1 Submission of Request

To initiate a refund, send an email to system@systemcjcs.com. Clearly state the reason for the refund, attach relevant evidence (e.g., screenshots, error messages, payment receipts), and include your order number and contact information.

4.2 Review and Verification

Our customer service and technical teams will review your request within [7] business days. They may contact you for additional information or clarification if needed.

4.3 Refund Execution

If your refund request is approved, the refund amount will be returned to the original payment method. The time for the refund to reach your account varies depending on the payment provider:

 

· For credit/debit card payments, it usually takes [3] - [5] business days.

· For online payment platforms, the process may be completed within [5] - [7] business days.

5. Dispute Resolution

In case of disputes regarding refund decisions, please contact system@systemcjcs.com to initiate an appeal. We will review the case again, taking into account any new evidence or information provided by you. If an agreement cannot be reached through internal communication, both parties agree to resolve the dispute through legal channels in accordance with Singaporean laws.

6. Changes to the Policy

PERFETTO WEAVING PTE LTD reserves the right to modify this Refund Policy at any time. Revised versions will be posted on our software - selling mall website. Continued use of our services after the policy update indicates your acceptance of the new terms.

 

If you have any questions about this Refund Policy, please contact us at system@systemcjcs.com.

 

PERFETTO WEAVING PTE LTD